Frequently asked Questions

  • Can I keep my current mobile number?
    Of course! Once you've received your new phone, just log in to My Account or call us on 0870 087 8751 or 2883 from your TalkTalk Mobile and we can arrange this for you. If you already have a TalkTalk SIM service and you'd like to move this number to your new mobile phone, you'll be able to do this when you place your order.
  • Do I need to be a TalkTalk customer?

    Our range of leading mobile phones and great value plans are reserved for TalkTalk customers. See our latest offers.

    Not a TalkTalk customer? Sign up online today.

  • How will I know how much data I've used?
    Keep control of your costs. View your data usage online via My Account
  • I have a TalkTalk SIM?
    If you already have a TalkTalk SIM service and you'd like to keep that number and transfer it to your TalkTalk mobile phone, you'll be able to do this when you place your order.
  • What calls are included in my plan?

    Most UK mobile and UK landline numbers are included in your monthly allowance, however there are some numbers that are chargeable. You'll find a list of these numbers clearly explained here.

    Don't forget calls to Customer Services, voicemail, your TalkTalk landline and any other TalkTalk SIM registered to your account don't use up minutes included with your allowance.

  • What can I do with the tablet devices?
    You can browse the internet download films, books and music. You can also get over 600k apps from Google Play. To access all this you will need to be connected via Wi Fi either through your broadband at home or via a Wi Fi hotspot when out and about.
  • What does double data online mean?

    If you want use your new phone to connect to the internet, make sure you order TalkTalk Mobile online. We'll automatically double your data allowance for the full length of your contract so you can surf the web longer, send more emails and download more photos and music.

    Simply by ordering your 24 month plan online you can increase your monthly data allowance:

    • on Small from 300MB to 600MB
    • on Medium from 500MB to 1GB
    • on Large from 2GB to 4GB

  • Will I get my smartphone and tablet delivered together?
    Your smartphone and tablet will be delivered as one package. We're committed to delivering your Smartphone and tablet bundle as fast as possible. If your chosen Smartphone and tablet bundle is in stock we'll aim to deliver it to you the next day.

    Once you've ordered your new Smartphone and tablet bundle you'll receive an order confirmation email which contains your order delivery details and a link to our partner courier website DPD, who will be delivering your new Smartphone and tablet bundle on our behalf.
  • Will there be an additional charge for the tablet?
    There are no additional charges for the tablet with this exclusive tablet bundle offer.

The small print

TalkTalk Mobile

Only available to TalkTalk residential customers. Pay monthly and SIM only plans are subject to a minimum period, credit check and airtime conditions. Payment is by monthly Direct Debit only. Handsets and SIM cards are subject to availability. For a full list of terms and conditions visit www.talktalk.co.uk/mobiletermsconditions. For detailed pricing information visit www.talktalk.co.uk/mobilepricing. Prices may vary in accordance with our terms and conditions.

Calls will be charged per second, although a one-minute minimum charge per call will apply. Monthly call allowances do not carry forward from one month to the next. UK landline calls include: 01, 02, & 03 numbers only. Excludes Channel Islands, any non-geographic, premium rate, Directory Enquiry, free phone numbers starting 08 (except 0800 benefit claim numbers) & other non-standard numbers. 0845 & 0870 charged at 35p/min. Calls to UK mobiles applies to 07 & numbers allocated to UK mobile network operators. Excludes Channel Islands, non-standard 07 & any numbers TalkTalk believe are being used for call forwarding services, onward calling services, or pay a revenue share (e.g. 070, 0906, 0907, 0908, 0909, 098). TalkTalk SIM only cards are not compatible for use in Apple's iPads or iPhones. Calls from UK to international destinations are subject to a 90 minute maximum duration per call.

* For a summary of General Conditions 23 "Sales and Marketing of Mobile Telephony Services",click here.

** 99% network coverage provided by our partner Vodafone.


Double Data

Customers purchasing a 24 month plan online will receive double the monthly data allowance.


Family Calls

Family calls are subject to eligibility. Family members must each have a TalkTalk mobile package charged monthly and linked to the main account. The TalkTalk landline must be the registered phone number of the account holder. Each additional mobile service will be charged in full on the monthly bill. *Households limited to no more than two handsets (incl. SIMs) and 3 three individual SIMs.


Online Promotion

SIM Promotion

Small, Medium 1 & 12 month SIM half price promotions: 50% off line rental for 12 months, standard price applicable thereafter. Offer available until 30 September 2014 on 1 and 12 month Small and Medium SIM plan only. Customers who change tariff within the first 12 months will forfeit the discount.

Nokia Lumia 530 Promotion

Nokia Lumia 530 Online Exclusive promotion: 50% off line rental for the first 6 months on the Nokia Lumia 530 when purchased online, standard price applicable thereafter. Customers who change tariff within 24months will forfeit the discount. Phones subject to availability.

Handset Promotion

Half price Smartphone promotion: 50% off line rental for the first 6 months, standard price applicable thereafter. Subject to a 24 month contract. Offer available until 30 September 2014 on the following smartphones; Samsung Galaxy Fame, Nokia Lumia 630, Sony Xperia M2, HTC Desire 816, Samsung Galaxy S4 Mini, HTC One Mini 2 or Sony Xperia Z1 Compact. Customers who change tariff within 24 months will forfeit the discount. Phones subject to availability.

Tablet Promotion

Tablet bundle half price promotion: 50% off line rental for the first 6 months, standard price applicable thereafter. Subject to a 24 month contract. Offer available until 30 September 2014 on the following smartphone & tablet bundles; Samsung Galaxy Fame and Kindle Fire HD, LG L40 and LG G Pad 7.0, LG L40 and LG G Pad 10.1, Sony Xperia E1 and Kindle Fire HDX or Samsung Galaxy Fame and Nexus 7. Customers who change tariff within 24 months will forfeit the discount. Subject to availability.

Britain’s Lowest Price Promotion

Britain’s best price claim compares providers’ own promotion and based on cost comparison over a like 
for like contract period compared to O2, Orange, T-Mobile, Virgin and 3. Prices correct subject to change in accordance with full Ts and Cs.