Frequently asked Questions

  • Can I keep my current mobile number?
    Of course! Once you've received your new phone, just log in to My Account or call us on 0345 172 0044 or 2883 from your TalkTalk Mobile and we can arrange this for you. If you already have a TalkTalk SIM service and you'd like to move this number to your new mobile phone, you'll be able to do this when you place your order.
  • Do I need to be a TalkTalk customer?

    Our range of leading mobile phones and great value plans are reserved for TalkTalk customers. See our latest offers.

    Not a TalkTalk customer? Sign up online today.

  • How will I know how much data I've used?
    Keep control of your costs. View your data usage online via My Account
  • I have a TalkTalk SIM?
    If you already have a TalkTalk SIM service and you'd like to keep that number and transfer it to your TalkTalk mobile phone, you'll be able to do this when you place your order.
  • What calls are included in my plan?

    Most UK mobile and UK landline numbers are included in your monthly allowance, however there are some numbers that are chargeable. You'll find a list of these numbers clearly explained here.

    Don't forget calls to Customer Services, voicemail, your TalkTalk landline and any other TalkTalk SIM registered to your account don't use up minutes included with your allowance.

  • What can I do with the tablet devices?
    You can browse the internet download films, books and music. You can also get over 600k apps from Google Play. To access all this you will need to be connected via Wi Fi either through your broadband at home or via a Wi Fi hotspot when out and about.
  • What does double data online mean?

    If you want use your new phone to connect to the internet, make sure you order TalkTalk Mobile online. We'll automatically double your data allowance for the full length of your contract so you can surf the web longer, send more emails and download more photos and music.

    Simply by ordering your 24 month plan online you can increase your monthly data allowance:

    • on Small from 300MB to 600MB
    • on Medium from 500MB to 1GB
    • on Large from 2GB to 4GB

  • Will I get my smartphone and tablet delivered together?
    Your smartphone and tablet will be delivered as one package. We're committed to delivering your Smartphone and tablet bundle as fast as possible. If your chosen Smartphone and tablet bundle is in stock we'll aim to deliver it to you the next day.

    Once you've ordered your new Smartphone and tablet bundle you'll receive an order confirmation email which contains your order delivery details and a link to our partner courier website DPD, who will be delivering your new Smartphone and tablet bundle on our behalf.
  • Will there be an additional charge for the tablet?
    There are no additional charges for the tablet with this exclusive tablet bundle offer.
Small print
TalkTalk Mobile+

Only available to TalkTalk residential customers. Pay monthly and SIM only plans are subject to a minimum period, credit check and airtime conditions. Payment is by monthly Direct Debit only. Handsets and SIM cards are subject to availability. For a full list of terms and conditions visit www.talktalk.co.uk/mobiletermsconditions. For detailed pricing information visit www.talktalk.co.uk/mobilepricing. Prices may vary in accordance with our terms and conditions.

Calls will be charged per second, although a one-minute minimum charge per call will apply. Monthly call allowances do not carry forward from one month to the next. UK landline calls include: 01, 02, & 03 numbers only. Excludes Channel Islands, any non-geographic, premium rate, Directory Enquiry, & other non-standard numbers. 0845 & 0870 charged at 25p/min + service charge. Calls to 0800, 0808 and 0500 are free. Calls to UK mobiles applies to 07 & numbers allocated to UK mobile network operators. Excludes Channel Islands, non-standard 07 & any numbers TalkTalk believe are being used for call forwarding services, onward calling services, or pay a revenue share (e.g. 070, 0906, 0907, 0908, 0909, 098). TalkTalk SIM only cards are not compatible for use in Apple's iPads. Calls from UK to international destinations are subject to a 90 minute maximum duration per call.

* For a summary of General Conditions 23 "Sales and Marketing of Mobile Telephony Services",click here.

** 99% network coverage provided by our partner Vodafone.

Double Data+

Double Data allowance now comes as standard when buying online or through our call centres. Offer available when signing up to a 12 months SIM plan or 24 month smartphone/tablet bundle.

Family Calls +

Calls are subject to eligibility. Family members must each have a TalkTalk mobile package charged monthly and linked to the main residential fixed line account. The TalkTalk landline must be the registered phone number of the account holder. Each additional mobile service will be charged in full on the monthly bill. Households limited to no more than two handsets (incl. SIMs) and 3 individual SIMs.

*Online Promotion+

Smartphone Promotion:

Smartphone Promotion: 50% off mobile price plan for the first 6 months, standard price applicable from month 7. Offer available on the following smartphones: Alcatel Pixi 3 4.5, Microsoft Lumia 550, Samsung Galaxy J5, Microsoft Lumia 650, Sony Xperia M5 & HTC ONE A9. Cost will depend on smartphone chosen. 24 month min. term. Customers who change tariff within the first 6 months will forfeit the discount. Phones subject to availability. Double data comes as standard. Offer ends 30/06/16.

Doro 612 Promotion:

£2.50 monthly discount off your chosen mobile plan for the life of your contract. 24 month min. term. Phones subject to availability. Offer ends 30/06/16.

12 Month Half Price Small SIM Introductory Offer:

£3.95 monthly fee for 3G SIM-only plan with additional monthly boosts for unlimited texts. Non-offer plan will apply from month 13: 250 minutes, 250 texts & 300MB data at £7.90 per month. 12 month min. term.

12 Month Half Price Medium SIM Introductory Offer:

£6.50 monthly fee for 3G SIM-only plan with double data. Non-offer plan will apply from month 13: 500 minutes, unlimited texts & 700MB data at £13.00 per month. 12 month min. term.

12 Month Half Price Large SIM Introductory Offer:

£7.75 monthly fee for 3G SIM-only plan with additional monthly boosts for 700MB of data. Non-offer plan will apply from month 13: 1000 minutes, unlimited texts & 1.4GB data at £15.50 per month. 12 month minimum term.

12 Month Large SIM 3GB Introductory Offer:

£10.50 monthly fee for 3G SIM-only plan with additional monthly boosts for 1GB of data and 300 minutes. Non-offer plan will apply from month 13: 700 minutes, unlimited texts & 2GB of data at £15.50 per month. 12 month min. term

Free Display Dock offer - Microsoft Lumia 950 and 950XL+

How to claim your FREE Display Dock and Office 365:

Get your free Display Dock and one year Office 365 Personal, worth £139.98: Simply connect your Microsoft Lumia 950 or 950 XL to the dock, your keyboard, monitor and mouse and use your phone like a PC. You can continue working on your Office applications on a larger screen while using your phone separately, allowing you to multitask without any disruption.

  • 1. Open the pre-installed Lumia Offers app on your Lumia 950 or 950 XL. If you dont have the app installed, download it from Windows Store, sign in, and accept the terms and conditions.
  • 2. Choose Display dock from the available offers list / Choose Office 365 from available offers list
  • 3. Enter your email address and tap continue to get the email with a unique promotional link.
  • 4. Click that link and follow the instructions to order your Display Dock from your local online Microsoft Store at zero cost. Go to www.microsoft.com/en-gb/mobile/microsoft-display-dock-offer/tc and www.microsoft.com/en-gb/mobile/office365-offer/terms/ for more details
  • Limited time offers valid only while supplies last. Display Dock Offer: Valid from 24th May, 2016, to 30th June, 2016. Office 365 Personal Offer: valid from 1st January to June 30, 2016. After free year, credit or debit card will be charged for annual renewals at then-current rate unless you cancel your subscription at www.office.com/myaccount. Online offer registration required. Valid credit or debit card required at time of redemption. See full Display Dock offer terms and Office 365 Personal offer terms at www.microsoft.com/en-gb/mobile/microsoft-display-dock-offer/tc Lumia 950 with Microsoft Display Dock shown, each sold separately. Office 365 subscription required for some Office features. Apps from Windows Store; availability may vary. Value shown is based on suggested retail prices; actual prices may vary.