Frequently asked Questions

  • Can I keep my current mobile number?
    Of course! Once you've received your new phone, just log in to My Account or call us on 0345 172 0044 or 2883 from your TalkTalk Mobile and we can arrange this for you. If you already have a TalkTalk SIM service and you'd like to move this number to your new mobile phone, you'll be able to do this when you place your order.
  • Do I need to be a TalkTalk customer?

    Our range of leading mobile phones and great value plans are reserved for TalkTalk customers. See our latest offers.

    Not a TalkTalk customer? Sign up online today.

  • How will I know how much data I've used?
    Keep control of your costs. View your data usage online via My Account
  • I have a TalkTalk SIM?
    If you already have a TalkTalk SIM service and you'd like to keep that number and transfer it to your TalkTalk mobile phone, you'll be able to do this when you place your order.
  • What calls are included in my plan?

    Most UK mobile and UK landline numbers are included in your monthly allowance, however there are some numbers that are chargeable. You'll find a list of these numbers clearly explained here.

    Don't forget calls to Customer Services, voicemail, your TalkTalk landline and any other TalkTalk SIM registered to your account don't use up minutes included with your allowance.

  • What can I do with the tablet devices?
    You can browse the internet download films, books and music. You can also get over 600k apps from Google Play. To access all this you will need to be connected via Wi Fi either through your broadband at home or via a Wi Fi hotspot when out and about.
  • What does double data online mean?

    If you want use your new phone to connect to the internet, make sure you order TalkTalk Mobile online. We'll automatically double your data allowance for the full length of your contract so you can surf the web longer, send more emails and download more photos and music.

    Simply by ordering your 24 month plan online you can increase your monthly data allowance:

    • on Small from 300MB to 600MB
    • on Medium from 500MB to 1GB
    • on Large from 2GB to 4GB

  • Will I get my smartphone and tablet delivered together?
    Your smartphone and tablet will be delivered as one package. We're committed to delivering your Smartphone and tablet bundle as fast as possible. If your chosen Smartphone and tablet bundle is in stock we'll aim to deliver it to you the next day.

    Once you've ordered your new Smartphone and tablet bundle you'll receive an order confirmation email which contains your order delivery details and a link to our partner courier website DPD, who will be delivering your new Smartphone and tablet bundle on our behalf.
  • Will there be an additional charge for the tablet?
    There are no additional charges for the tablet with this exclusive tablet bundle offer.
Small print
TalkTalk Mobile

Only available to TalkTalk residential customers. Pay monthly and SIM only plans are subject to a minimum period, credit check and airtime conditions. Payment is by monthly Direct Debit only. Handsets and SIM cards are subject to availability. For a full list of terms and conditions visit www.talktalk.co.uk/mobiletermsconditions. For detailed pricing information visit www.talktalk.co.uk/mobilepricing. Prices may vary in accordance with our terms and conditions.

Calls will be charged per second, although a one-minute minimum charge per call will apply. Monthly call allowances do not carry forward from one month to the next. UK landline calls include: 01, 02, & 03 numbers only. Excludes Channel Islands, any non-geographic, premium rate, Directory Enquiry, & other non-standard numbers. 0845 & 0870 charged at 25p/min + service charge. Calls to 0800, 0808 and 0500 are free. Calls to UK mobiles applies to 07 & numbers allocated to UK mobile network operators. Excludes Channel Islands, non-standard 07 & any numbers TalkTalk believe are being used for call forwarding services, onward calling services, or pay a revenue share (e.g. 070, 0906, 0907, 0908, 0909, 098). TalkTalk SIM only cards are not compatible for use in Apple's iPads. Calls from UK to international destinations are subject to a 90 minute maximum duration per call.

* For a summary of General Conditions 23 "Sales and Marketing of Mobile Telephony Services",click here.

** 99% network coverage provided by our partner Vodafone.

Double Data

Double Data allowance now comes as standard when buying online or through our call centres. Offer available when signing up to a 12 months SIM plan or 24 month smartphone/tablet bundle.

Family Calls

Calls are subject to eligibility. Family members must each have a TalkTalk mobile package charged monthly and linked to the main residential fixed line account. The TalkTalk landline must be the registered phone number of the account holder. Each additional mobile service will be charged in full on the monthly bill. Households limited to no more than two handsets (incl. SIMs) and 3 individual SIMs.

*Online Promotion

Smartphone Promotion:

50% off mobile price plan for the first 6 months, standard price applicable from month 7. Offer available on the following smartphones: Lenovo B, Alcatel Pop 4, Huawei Y611, Samsung Galaxy J3 (2016), Sony Xperia E5 & Samsung Galaxy A3. Customers who change tariff within the first 6 months will forfeit the discount. Cost will depend on smartphone and plan chosen. 24 month min. term. Phones subject to availability. Double data comes as standard. Offer ends 22/12/2016.

Smartphone Flash Sale:

100% off mobile price plan for the first 3 months, standard price applicable from month 4. Offer available on the Motorola Moto G Play. Customers who change tariff within the first 3 months will forfeit the discount. Cost from month 4 will depend on plan chosen. 24 month min. term. Phones subject to availability. Double data comes as standard. Offer ends 07/12/2016.

Britain's Lowest Price Moto G Play:

24 month cost comparison of TalkTalk’s flash sale offer on the Motorola Moto G Play small plan. This is based on a like for like contract period to O2, EE, Tesco Mobile, Talk Mobile, Virgin Media, Vodafone and 3. Prices correct on 28/11/16.

Half Price SIM Promotion:

50% off SIM price plan for the first 12 months, standard price applicable from month 13. Offer available on the following SIM plans: Small Data SIM (with unlimited texts boosts for 12 months), Medium Minutes SIM (including a 250 minutes boost for 12 months) & Large Data SIM (including a 250 minutes boost for 12 months). Customers who change tariff within the first 12 months will forfeit the discount. Cost will depend on plan chosen. 12 month min. term. Double data comes as standard. Offer ends 22/12/2016.

Britains Best Priced SIM Plan:

12 month cost comparison of TalkTalks introductory offer on the Small SIM plan. This is based on a like for like contract period to O2, EE, Tesco Mobile, Talk Mobile, Virgin Media, Vodafone and 3. Prices correct on 30/09/16.

HTC Competition

This promotion is for a limited time only and only available to TalkTalk UK customers purchasing any HTC mobile telecommunications handset (“Handset”). This promotion is open to residents of the UK only, 18 years or over. This promotion is limited to a prize of one HTC VIVE only. Handset must be purchased between. 00.01 GMT on 24th November 2016 and 23.59 GMT on 31st December 2016. Qualifying customers may then visit www.htc.com/uk/talktalk between 00.01 GMT on 24th November 2016 and 23.59 GMT on 8th January 2017 Customers will need to input the 15-digit IMEI number of their Handset found on the side of the Handset box plus their personal details (full name, postal address and email address). All IMEI codes will be verified by HTC before fulfilment of the Prize. Full terms and conditions at www.htc.com/uk/talktalk.