Frequently asked Questions

  • Can I keep my current mobile number?
    Of course! Once you've received your new phone, just log in to My Account or call us on 0870 087 8751 or 2883 from your TalkTalk Mobile and we can arrange this for you. If you already have a TalkTalk SIM service and you'd like to move this number to your new mobile phone, you'll be able to do this when you place your order.
  • Do I need to be a TalkTalk customer?

    Our range of leading mobile phones and great value plans are reserved for TalkTalk customers. See our latest offers.

    Not a TalkTalk customer? Sign up online today.

  • How will I know how much data I've used?
    Keep control of your costs. View your data usage online via My Account
  • I have a TalkTalk SIM?
    If you already have a TalkTalk SIM service and you'd like to keep that number and transfer it to your TalkTalk mobile phone, you'll be able to do this when you place your order.
  • What calls are included in my plan?

    Most UK mobile and UK landline numbers are included in your monthly allowance, however there are some numbers that are chargeable. You'll find a list of these numbers clearly explained here.

    Don't forget calls to Customer Services, voicemail, your TalkTalk landline and any other TalkTalk SIM registered to your account don't use up minutes included with your allowance.

  • What can I do with the tablet devices?
    You can browse the internet download films, books and music. You can also get over 600k apps from Google Play. To access all this you will need to be connected via Wi Fi either through your broadband at home or via a Wi Fi hotspot when out and about.
  • What does double data online mean?

    If you want use your new phone to connect to the internet, make sure you order TalkTalk Mobile online. We'll automatically double your data allowance for the full length of your contract so you can surf the web longer, send more emails and download more photos and music.

    Simply by ordering your 24 month plan online you can increase your monthly data allowance:

    • on Small from 300MB to 600MB
    • on Medium from 500MB to 1GB
    • on Large from 2GB to 4GB

  • Will I get my smartphone and tablet delivered together?
    Your smartphone and tablet will be delivered as one package. We're committed to delivering your Smartphone and tablet bundle as fast as possible. If your chosen Smartphone and tablet bundle is in stock we'll aim to deliver it to you the next day.

    Once you've ordered your new Smartphone and tablet bundle you'll receive an order confirmation email which contains your order delivery details and a link to our partner courier website DPD, who will be delivering your new Smartphone and tablet bundle on our behalf.
  • Will there be an additional charge for the tablet?
    There are no additional charges for the tablet with this exclusive tablet bundle offer.
Small print
*All-in SIM+

All-in SIM plan offer: £24 monthly fee for 3G SIM-only plan with additional monthly boosts for unlimited minutes and data (non-offer plan: 2000 minutes, unlimited texts and 2GB of data at £24 per month). 30 day min. term. This introductory offer is only available to new TalkTalk mobile customers who are TalkTalk residential fixed line customers Unlimited Data: Smartphone usage only; not to be used for tethering or on any other device such as Mifi devices, tablets, laptops or dongles.

All-in SIM plan monthly Boosts for Minutes and Data:

Only available to customers operating within our Good Network Guidelines. Go to www.talktalk.co.uk/goodnetwork for further details. In order to maintain a consistent flow of network traffic for all our customers, we carry out network flow measures. 30 day min. term applies to each of the additional unlimited minutes and unlimited data boosts. You or we may choose not to renew the contract. If at any time you are not a TalkTalk fixed line customer and you decide not to cancel the All-in SIM, the offer will be lost (thereafter £24 per month without unlimited minutes and data boosts).

Britain's Best Price Unlimited SIM:

Comparison based on standard online prices of TalkTalk's unlimited SIM compared to other providers' unlimited data/text/minutes SIM-only plans: Three's All You Can Eat unlimited SIM plan (12 month contract, includes 4G and calls to UK landlines, mobiles and 0800/0808 numbers only). Prices correct as of 31 July.

TalkTalk Mobile+

Only available to TalkTalk residential customers. Pay monthly and SIM only plans are subject to a minimum period, credit check and airtime conditions. Payment is by monthly Direct Debit only. Handsets and SIM cards are subject to availability. For a full list of terms and conditions visit www.talktalk.co.uk/mobiletermsconditions. For detailed pricing information visit www.talktalk.co.uk/mobilepricing. Prices may vary in accordance with our terms and conditions.

Calls will be charged per second, although a one-minute minimum charge per call will apply. Monthly call allowances do not carry forward from one month to the next. UK landline calls include: 01, 02, & 03 numbers only. Excludes Channel Islands, any non-geographic, premium rate, Directory Enquiry, free phone numbers starting 08 (except 0800 benefit claim numbers) & other non-standard numbers. 0845 & 0870 charged at 35p/min. Calls to UK mobiles applies to 07 & numbers allocated to UK mobile network operators. Excludes Channel Islands, non-standard 07 & any numbers TalkTalk believe are being used for call forwarding services, onward calling services, or pay a revenue share (e.g. 070, 0906, 0907, 0908, 0909, 098). TalkTalk SIM only cards are not compatible for use in Apple's iPads. Calls from UK to international destinations are subject to a 90 minute maximum duration per call.

* For a summary of General Conditions 23 "Sales and Marketing of Mobile Telephony Services",click here.

** 99% network coverage provided by our partner Vodafone.

Double Data+

Double data only applies to customers signing up online to a monthly SIM plan, 24 month tablet bundle or smartphone.

Family Calls +

Calls are subject to eligibility. Family members must each have a TalkTalk mobile package charged monthly and linked to the main residential fixed line account. The TalkTalk landline must be the registered phone number of the account holder. Each additional mobile service will be charged in full on the monthly bill. Households limited to no more than two handsets (incl. SIMs) and 3 individual SIMs.

*Online Promotion+

SimplyBroadband Free 12m SIM offer:

Available to SimplyBroadband customers only as at 27/08/2015. 100% monthly discount for the Value 12m SIM only plan; £5 per month thereafter. 12 month minimum term. Discount for this SIM only, will be lost if you change plan. Only one SIM to be redeemed per customer. Offer available until 30/11/2015. Offer subject to change or withdrawal at any time.

12 month Small SIM plan offer:

£3.95 monthly fee for 3G SIM-only plan with additional monthly boosts for unlimited texts (non-offer plan will apply after the first 12 month: 250 minutes, 250 texts and 150MB of data, with double data when you buy online, at £7.90 per month). 12 month min. term. This introductory offer price is only available to new TalkTalk mobile customers who are TalkTalk residential fixed line customers.

12 month Large SIM plan offer:

£10.50 monthly fee for 3G SIM-only plan with additional monthly boosts for 300 minutes and 1GB of data (non-offer plan will apply after the first 12 month: 700 minutes, unlimited texts and 1GB of data, with double data when you buy online, at £15.50 per month). 12 month minimum term. This introductory offer price is only available to new TalkTalk mobile customers who are TalkTalk residential fixed line customers. Britain's Best Value 3GB SIM: 12 month cost comparison of TalkTalk's introductory offer on the Large SIM plan. Customers can't get more data for their money anywhere else in the UK market. This is based on a like for like contract period to O2, EE, Tesco Mobile, Virgin Media, Vodafone, TalkMobile and 3. Prices correct as of 28 July. The claim "the Large 3GB 12m SIM plan is giving more than enough data for 95% of our customers" is based on the TalkTalk Mobile existing customers usage for 30 days (from 29th June to 28th July 2015).

SIM plans:

Subject to a 1 or 12 month contract and airtime conditions.

Free SIM with PTV:

You can benefit from a free mobile Value SIM worth £5.00 per month. The offer is only valid to Plus TV customers in contract. The mobile SIM offer consists of a £5.00 monthly discount redeemable on a mobile Value SIM only plan with 100 minutes to call UK numbers, 250 text messages and 200MB of data. The mobile SIM offer cannot be used as a discount on other mobile services. If you change your broadband/TV plan or cancel your TalkTalk landline, the discount will be cancelled and you'll be charged the full monthly fee on your TalkTalk mobile bill. The mobile SIM plan in this offer can be cancelled at any time, at the customer request, with 30 day notice. Offer subject to change or withdrawal at any time.

Britain's Best Priced SIM Plan:

12 month cost comparison of TalkTalk's introductory offer on the Small SIM plan. This is based on a like for like contract period to O2, EE, Tesco Mobile, Virgin Media, Vodafone, TalkMobile and 3. Prices correct as of 28 July.